I want to renew my museum’s membership, but I don’t know the museum’s login information.

Museums don’t have their own organizational login; instead, you can renew your museum’s membership by logging in through your own personal profile. As long as your employer is linked to your profile, you should be able to renew your organizational membership. If you don’t have a login, you can create a profile online. Please see above for instructions on how to ensure your profile is linked to your organization’s account.

How do I renew my individual membership?

There are a couple of different ways you may renew your individual membership. The quickest and easiest way to renew is online with a credit card. Doing so will significantly reduce processing time compared to renewing by mail or email! Alternatively, you may fill out this form and return it to us by email or mail along with your payment. Please note that renewing by mail may result in several weeks of processing delays. Our mailing address is: American Alliance of Museums, PO Box 741970, Atlanta, GA 30374

How can I upgrade or make changes to my museum’s membership tier?

If you’d like to make any changes to your membership, you can simply do so when you renew. Just indicate on the renewal form what membership changes you wish to make. If you’d like to make changes to your membership in the middle of your membership term, please email us at membership@aam-us.org, and we would be happy to discuss your options.

I mailed you my renewal form with payment. Did you get it yet?

You can log in to view your profile, which will display an updated expiration date if we’ve processed and renewed your membership. Please note: due to COVID-19 and delays at the USPS, it may take up to 3 weeks for us to receive and process your renewal form. Additionally, please note that it may take an additional 3-6 weeks from that point to receive your membership card in the mail. In order to ensure you experience no lapse in access to your member resources, we recommend renewing online as soon as you receive a renewal notice.

I renewed my membership, but the digital membership card app is still showing my old expiration date.

Please log out of the app and log in again using the same credentials you use on our website.