I’m a member or I work for a member organization, but I don’t see the member rate when I try to check out. Why not?
Our system automatically recognizes members in the checkout process, but you’ll need to ensure you’re logged in on the checkout page. If you’re an individual member and you are logged in and don’t see the member rate, you may have a duplicate record. This can be resolved by emailing membership@aam-us.org.
If you work for a member organization, log in to view your profile to make sure your account is linked to the museum’s record. Your account should list the name of your employer under “Organization Name” to connect you to any available member benefits. Please see above for instructions on how to link your account to an organization’s account. If you do not have an account, you can create one here.
Is my file being physically shipped to me?
Unless you specifically purchased a book or physical copy of one of our documents, all files for purchase are PDFs that you can download immediately after purchase. The link to download the file will be emailed to you automatically. If you don’t see the receipt of the purchase or the link, please check your spam folder.
I purchased a file online but I haven’t received the link to access it yet
Please check your spam folder. Some email servers (especially universities) will mark our emails as spam.